More loads.
Same team. Higher margin.

Lunavo plugs into your TMS, email and portals, runs the repetitive back‑office, and escalates only what matters. Dispatchers stay in the loop. Headcount stays flat. Loads keep moving.

Order entry automated TMS synced in real time 85% of tickets resolved without humans Billing prepped at load close GPS delay → customer notified in 11s Appointment coordination Exception handling Order entry automated TMS synced in real time 85% of tickets resolved without humans Billing prepped at load close GPS delay → customer notified in 11s Appointment coordination Exception handling

01 · The status quo

Your back‑office is a cost center that scales with load count.

For a carrier running 200 trucks, back‑office headcount typically sits at 30–60 people: dispatchers, billing clerks, tracking teams. None of them move freight. All of them scale linearly with volume.

01

Repetitive admin eats the day

Dispatchers handle 50–100 emails per hour. Most of them look the same.

50–100

02

Ten tools that don't talk

Teams jump between TMS, portals, email, PDFs, and spreadsheets to close one load.

10+

03

Billing slips, cash slips

Manual document workflows stretch DSO by 7–14 days and quietly bleed working capital.

+14d

04

Volumes swing. Teams don't.

Spot and contract volumes move 20–40% in a year. Hiring and burnout take turns.

40%

02 · The shift

Don't add another dashboard. Add capacity.

Lunavo doesn't sit on top of your operation as a copilot. It sits inside it as an execution layer. Monitoring every inbox, portal and feed. Doing the work.

03 · The product

Lunavo learns your operation. And handles the rest.

Lunavo watches your systems in real time, drafts every reply, updates every portal, and hands you only what needs a human. You review, approve or let it run.

lunavo · ops · rockport-logistics.com

ACME Foods · PO #88241

11:42

New order. 3 loads, Columbus to Memphis, Fri pickup.

Driver 5 · GPS

11:31

Delay detected on I‑40. ETA +32m, customer notified.

Stellar Freight · Invoice

10:58

POD reconciled, invoice drafted for #77013

North Coast Portal

10:42

Appointment confirmed. Sat 06:00, dock 14.

Metro Cold Chain

10:29

Rate request outside margin. Needs review.

Needs review

Harbor Logistics

10:14

Detention claim filed. $420 recovered.

Bluewater Co‑op

09:48

Weekly BOLs. 14 files parsed, TMS updated.

ACME Foods · PO #88241

Confirmed

Columbus, OH → Memphis, TN · 3 loads

Order Intake agent

Parsed the order from the ACME portal email, matched it against Master Service Agreement #MSA‑2217, and entered 3 loads into McLeod TMS. Customer has been confirmed over email.

11:42✓Email received from scheduling@acmefoods.com

11:42✓Attachment parsed · 3 shipments extracted

11:43✓Rate verified against MSA #2217

11:43✓Loads created in McLeod · IDs 88241‑A/B/C

11:43✓Confirmation sent to ACME scheduling

11:44✓Summary posted to #dispatch‑ohio

04 · The workforce

Meet the agents running your back‑office.

Each agent owns one job end‑to‑end. They share context, escalate cleanly, and don't take PTO. Turn them on one at a time, or light them all up.

DISPATCH

DI

Dispatches by margin, not by gut.

For every load, Lunavo compares running it on your own fleet, buying freight, and re-selling, calculates the contribution margin in real time, and recommends the best option. You decide with one click instead of five load boards open in parallel.

TMS · LOAD BOARDS · FLEET · CONTRACTS

ORDER INTAKE

OI

Automated order intake.

Lunavo reads every request from email, PDF, Excel, extracts the data, applies your customer-specific rules, and creates the load in your TMS. Your first reply ships in seconds, not hours.

TMS · EMAIL · EDI · PDF

QUOTING

QT

Quotes every request the moment it lands.

Lunavo pulls market rates from load boards, your historical lanes and your customer contracts, calculates the optimal margin, and drafts the quote. You approve. The customer gets an answer in minutes.

RATES · LOAD BOARDS · HISTORY · CONTRACTS

AUDIT

IA

Audits every freight invoice against the contract.

Lunavo pulls the invoice data, matches it to the shipment, and checks every line against the agreed rate. You only see the deviations, not every line.

TMS · RATES · BOLS · DOCUMENTS

COMMS

CC

Answers status questions before the phone rings.

Lunavo reads inbound mail, pulls the current shipment status from your TMS, and drafts the right answer. Standard cases go out directly, exceptions land with you with full context.

EMAIL · TMS · PORTALS

EXCEPTIONS

EX

Resolves the stuff that would have ruined your afternoon.

Detention disputes, wrong BOLs, mis-deliveries, pricing out of bounds. Lunavo drafts the response, routes it, and only pings you when dollars or confidence cross a threshold.

ESCALATES WITH CONTEXT, NOT CHAOS

05 · The outcome

Scale the load count.
Not the overhead.

85%

of repetitive back‑office work automated within 60 days.

11s

median reply time on incoming customer emails.

−14d

average DSO reduction with automated billing prep.

3×

loads handled per dispatcher, with no drop in service.

06 · Integrations

Plugs into the systems you already use.

Lunavo connects where your team already lives. No rip‑and‑replace, no platform migration, no implementation quarter.

EMAILOutlook

CHATMicrosoft Teams

TMSComtrix

TMSSoloplan

TMSMore TMS

07 · Why now

Start today.
Lead in five years.

Whoever starts with Lunavo today builds the forwarder that runs twice the volume with the same crew in five years. Today Lunavo runs your back-office. Tomorrow it knows which sub runs which lane reliably. The day after, it negotiates the next price itself.

08 · The team

We worked in logistics. Now we’re building Lunavo.

We've spent years at the intersection of logistics and AI. On the shop floor, in the dispatch room, and behind the models. Lunavo is the tool we wished we'd had.

Felix Lösch

CEO · Co‑Founder

Ex‑McKinsey. Former MD at a Series A robotics logistics startup where he scaled ops and commercial from zero. Five years embedded in supply‑chain operations.

Niclas Heun

CTO · Co‑Founder

CS, TU Munich & Waterloo. Top of class. AI researcher on model robustness. Led teams building AI for shop‑floor operations at Siemens.

Book a meeting

See what Lunavo takes off your plate.

We’ll walk through your most important processes together for 20 minutes, the way we do regularly with DACH freight forwarders in your size range. You leave with the three highest-leverage spots and a clear plan for what a rollout at your operation would look like.

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